However you do your invoicing – whether it’s manually, in spreadsheets, or using online invoicing software – these tips will help.

  • Provide written quotes for the customer to accept Avoid miscommunication and misunderstanding by providing quotes in writing for your customer to accept before you start work.
  • Communicate by phone first time round The first time you send someone an invoice, pick up the phone and talk to the customer accounts administrator to check everything is in order.
  • Make use of invoice templates Save yourself rework and ensure you don’t miss anything when you’re writing up an invoice by using templates.
  • Invoice the moment a job is complete Don’t wait until the end of the month to send all your invoices. Invoice the moment a job is complete, or failing that, daily or weekly. Decide when and how often you’ll invoice and stick to it.
  • Set payment terms that suit you You don’t have to wait 30 days for payment; a 7-day term is reasonable. But be aware that big companies will pay on their terms, not yours.
  • Offer customers a choice of how they pay Payment services like Stripe and GoCardless make it easy to get paid promptly online.
  • Follow up unpaid invoices promptly Plan when you’ll chase overdue invoices and make doing it a priority.
  • Train more the one person in invoicing The flow of incoming cash won’t come to a temporary stop if there are a few staff members trained to do invoicing tasks.